Privacy Policy

Last updated: April 19, 2026

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the service and tells you about your privacy rights and how the law may protect you.

We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined below. These definitions apply whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our service or parts of our service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application refers to Jayak Capten, the software program provided by the Company (captain / rider delivery operations where applicable).
• Company (also “the Company”, “We”, “Us”, “Our”) refers to Jayak.
• Country refers to: Palestinian Territories.
• Device means any device that can access the service (computer, cellphone, tablet, etc.).
• Personal Data means information that relates to an identified or identifiable individual.
• Service refers to the Application.
• Service Provider means any natural or legal person who processes data on behalf of the Company, including third parties that facilitate the service, analytics, hosting, maps, push notifications, or similar functions.
• Usage Data means data collected automatically, generated by use of the service or from the service infrastructure (for example, session duration or diagnostics).
• You means the individual or legal entity accessing or using the service.

Collecting and Using Your Personal Data

Types of Data Collected — Personal Data

We may ask you to provide personally identifiable information, which may include, for example:

• Email address
• First name and last name
• Phone number
• Address, state, province, ZIP/postal code, city

Usage Data

Usage Data is collected automatically when using the service and may include:

• IP address, device and browser/app diagnostics
• Pages or screens viewed, dates and times of visits
• On mobile: device type, unique device identifiers, operating system, and similar technical data

Information Collected while Using the Application

With your permission, we may collect:

• Location information (including precise location where needed for delivery/routing)
• Contacts information where you grant access
• Photos or media where you grant camera/gallery access

We use this information to provide features of our service and to improve it. Data may be processed on Company or Service Provider systems and/or stored on your device. You can enable or disable permissions in your device settings.

Use of Your Personal Data

The Company may use Personal Data to:

• Provide and maintain our service and monitor usage
• Manage your account and registration
• Perform contractual obligations related to orders/services
• Contact you by email, phone, SMS, or push notifications about updates, security notices, or related service communications
• Provide relevant offers or information where permitted (unless you opt out)
• Handle support requests
• Evaluate business transfers (merger, acquisition, restructuring), where Personal Data may be among transferred assets subject to lawful safeguards
• Analyze usage trends and improve products and experiences

Sharing

We may share Personal Data:

• With Service Providers that assist us (hosting, analytics, notifications, maps, communications)
• For business transfers under lawful processes
• With affiliates subject to this Privacy Policy
• With partners where needed for promotions or integrations you choose
• When you interact publicly where others may see shared content
• With your consent

Retention

We retain Personal Data only as long as necessary for the purposes described here, legal obligations, dispute resolution, and enforcing agreements. Usage Data may be retained for shorter periods unless needed for security or improvement of the service.

Transfer

Your information may be processed in locations outside your jurisdiction where providers operate. We take reasonable steps to ensure appropriate safeguards where transfers occur.

Delete Your Personal Data

You may request deletion or correction of Personal Data where applicable. Some information may need to be retained for legal reasons. You may manage certain information in-account settings where available or contact us below.

Disclosure

If the Company is involved in a merger or acquisition, Personal Data may be transferred with notice before becoming subject to a different privacy policy where required.

We may disclose Personal Data when required by law or valid requests by public authorities (for example courts or agencies), or where necessary to comply with legal obligations, protect rights and safety, investigate misuse, or defend legal claims.

Security

We strive to protect Personal Data using commercially reasonable safeguards. No electronic transmission or storage is completely secure.

Children’s Privacy

Our service is not directed at children under 13. If you believe we collected data from a child without appropriate consent, contact us so we can take appropriate steps.

Third-Party Links

Our service may contain links to third-party sites. We are not responsible for third-party content or privacy practices—please review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting changes on this page and updating the “Last updated” date. Material changes may also be communicated where appropriate (such as email or an in-app notice).

Contact Us

If you have questions about this Privacy Policy, contact us:

• Email: jayakalrjoub@gmail.com
• Website: https://ayak.online
• Phone: +970 599 814 758 (local: 0599814758)

Note: Confirm all contact details and legal disclosures match your actual practices before publishing.