Privacy Policy — Jayak Stores

Last updated: April 24, 2026

This Privacy Policy explains how Jayak (“we”, “us”, “our”) collects, uses, and shares information when you use Jayak Stores (Arabic listing name: متاجر جايك) — the mobile application for restaurant and store partners to manage their business on the Jayak platform (for example: orders, menus, store profile, notifications, and related merchant tools). This policy also describes your privacy rights.

This app is intended for merchants / restaurant partners. It is not the Jayak rider or captain delivery app. If you use the service, you agree to this Policy unless applicable law requires otherwise.

Definitions

For the purposes of this Privacy Policy:

• App means the Jayak Stores mobile application.
• Account means your registered merchant account used to access partner features.
• Personal Data means information relating to an identified or identifiable person.
• Usage Data means data collected automatically when you use the App (for example device or session diagnostics).
• Service Providers means vendors that process data on our behalf (for example hosting, maps, push notifications, analytics, communications).
• You means the business owner or an authorized user acting on behalf of the merchant.

Information We Collect

Registration and store information

We may collect information such as:

• Name, email address, and phone number
• Store address or service area, and verification details required by the platform
• Payment or payout-related information when the platform requires it to settle amounts owed to you

Device and usage information

• Device type, operating system, and identifiers needed for security and push notifications
• Diagnostic or performance information (for example crashes or session length) to improve reliability

Information collected with your permission

Depending on your device permissions, we may use:

• Location to support store location, coverage areas, and map features related to orders on the Jayak platform (as enabled in the App).
• Camera / photo library to upload menu images, branding, or documents needed for verification.
• Notifications to alert you about orders, updates, and important service messages.
• Contacts only if you explicitly use a feature that requires it; you can revoke permissions in your device settings.

How We Use Information

• Provide, operate, and maintain the App and your Account
• Process orders and support Jayak marketplace operations
• Communicate with you about your Account, security, updates, and support
• Improve the service, protect users, and help prevent fraud or misuse
• Comply with legal obligations and respond to lawful requests from authorities
• In connection with a merger, acquisition, or restructuring, where permitted by law and subject to appropriate safeguards

Sharing

We may share information with:

• Service Providers who assist us (for example hosting, maps, notifications)
• Public authorities when required by law or to protect rights and safety
• Affiliates bound by consistent privacy commitments
• Other parties with your consent, such as integrations you choose

Retention

We retain Personal Data for as long as needed for the purposes described in this Policy, to meet legal obligations, resolve disputes, and enforce agreements. Some Usage Data may be kept for shorter periods unless needed for security or legitimate improvement of the service.

International transfers

Your information may be processed in countries other than where you live, including where our providers operate. We take reasonable steps to use appropriate safeguards where required by applicable law.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your Personal Data. We may retain certain information where the law requires. You can often update Account details in the App or by contacting us.

Security

We use commercially reasonable safeguards to protect Personal Data. No method of transmission or storage is 100% secure.

Children

The App is intended for commercial use by adults or authorized representatives of a business. We do not knowingly collect personal information from children in a non-business context. If you believe we have collected such data in error, contact us.

Third-party links

The App may contain links to third-party websites or services. We are not responsible for their privacy practices; please read their policies.

Changes

We may update this Privacy Policy from time to time by posting a revised version and updating the “Last updated” date. For material changes, we may provide additional notice where appropriate (for example in-app notice or email).

Contact us

If you have questions about this Privacy Policy or your data, contact us:

• Email: jayakalrjoub@gmail.com
• Website: https://admin.jayak.online
• Phone: +970 599 814 758 (local: 0599814758)

You should review this Policy with qualified legal counsel to ensure it matches your actual data practices and complies with the laws that apply to you before publishing.